🚨 Reporting a Network Error

Follow these steps to report a network error or bug to the team.
Written by Keplr Agent
Updated 3 months ago
Please check that your Keplr wallet version is the latest release before contacting the support team. 

Before you report an error, try resetting Keplr. If the problem still persists, it's time to report the issue so the team can review the backend.

How to Report an Error

  1. Staying on the page of the disruption, you can right-click and select "Inspect."
    (Or, alternatively, you can click on "More Tools" and then "Developer tools" in your Chrome browser menu.)
  2. Select the ‘Network’ tab.
  3. Try the action that doesn’t work (e.g., staking, claiming, etc.) and go back to the 'Network' page. You should see some categories turn red, signifying an error. 
  4. Excluding ’txs' and 'inflation' categories, please take a screenshot of the tabs that are red - the 'status' page would be the most helpful, like below, but any other red categories are helpful, too:
  5. Once you have your screenshot(s) ready, send us a direct chat message using the Help Desk widget. Give us a detailed recount of your issue, any screenshots of error messages, and attach the shots of the inspection as well, like above.
  6. Assuming you've provided the information needed for diagnosis, our team will review within 1 business day and give you a prompt response. We appreciate the support and will do what we can to get things back to normal. 🔭


#reporting a bug #troubleshooting #Keplr error 

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