How do I check my transaction history?
Visit Activity tab from the bottom navigation bar in Keplr Extension or Mobile.
You can also click each transactio to view the details.
Or, you can check your transaction history from a block explorer, like Mintscan, or from the Keplr Dashboard.
Do I need to fill in the 'memo' field?
In most cases, you can leave this field blank. However, if you’re sending tokens to a centralized exchange like Binance, a memo may be required and will be given by the destination exchange itself. These centralized exchanges need a memo to identify your account.
I forgot to enter the memo in my transaction!
Most exchanges have a page on their site with detailed information on how to recover a transaction with a missing memo. Typically they need proof that the account indeed belongs to you. You can send a screenshot of your transaction from a block explorer if that's what they require. If not, our suggestion is to offer to send a small transaction with the correct memo in the memo field and ask them to map the transactions together.
Why did my transaction fail?
There may be a lot of reasons why your transaction failed. Some common reasons are as follows:
- Your transaction fee was set too low, and while it may have been successful, Keplr wasn’t able to verify the status of your transaction. Please make sure to check your address on a block explorer and wait 5-10 minutes before trying another transaction.
- You attempted to send/stake a greater amount than your available balance (and/or not taking into account the transaction fee). Make sure that the total transaction + fees is less than your total available balance.
- Your assets may be locked up or being staked, therefore not available (or not enough) and therefore you are not able to cover the fees for the transaction.
- Sometimes transactions may fail due to issues with the chain itself. In such cases, transactions cannot be processed until the chain team resolves the problem.
If you think that your case is none of the above, please contact us directly via HelpDesk chat.
How do I find a transaction ID (or Tx Hash)?
Currently, you can find a transaction ID either from the Activity tab in Keplr Wallet or from a block explorer, e.g. Mintscan. To view it on Keplr Wallet, visit Activity tab from the bottom navigation bar and click or tap each transaction to open the transaction detail page.
And find and copy the Tx Hash!
I'm getting a 502 bad gateway page. What does that mean?
502 bad gateway page could appear for any number of reasons. Here are some examples from the past:
- Block height was out of sync
- Load balancer not catching forwarding
- A system is rebooting
When you see a bad gateway page, notify a project member through an official channel and give their team some time to look into the issue. If it's a Keplr-related issue, contact us directly via our chat box.
Why did my available balance decrease even though my transaction failed?
Most standard transactions that fail do so because the fees you select are too low and do not cover the fees required by the chain or the validator that processes it. However, the chain will recognize your transaction and treat the amount you input as a fee even if it is not enough to complete the transaction successfully. We strongly recommend that you check the standard fees in each network to avoid incurring this, and use Average or High from the fee options.
What is transaction fee?
The transaction fee is a fee that goes to the validators of the network to process your transaction. Each validator sets the minimum fees it accepts between [Low] [Average] and [High]. In some networks where the prevalence of validators only accepts [Average] or [High], such as Secret Network, it is strongly suggested to avoid selecting [Low] as this may cause the operation to fail, and transaction fees are not returned to the user. Depending on network conditions, you may need to increase your transaction fee to process your transaction faster. Keplr does not profit from the transaction fee. All fees go to the validators that processed the transaction.
I deposited tokens from another wallet to Keplr and the transactions are confirmed in the explorers, but it's not showing up on Keplr.
The chain may not be enabled in your Keplr Wallet, or the token may be hidden. Open Keplr Wallet and check the sidebar menu to ensure the chain is enabled and the token is visible. You can manage these under [Add/Remove Chains] and [Manage Asset List].
Or, due to a steep increase in transactions, UI updates may be delayed. If explorers show your transactions, they are already on the blockchain, and you just need to wait for Keplr to reflect the numbers. This may take some time.