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General FAQ

Orbits Cricles
Transactions
Delegating / Staking
Account Settings & Security
Privacy & Security
Additional Features
Governance
IBC
How do I check my transaction history?
You can check your transaction history either from a block explorer, like Mintscan, or from the Keplr Dashboard.
How do I find the TxID?
Currently, you can find the TxID from a block explorer. Here are some suggestions:
- Cosmos block explorer: Mintscan
Do I need to fill in the 'memo' field?
If you’re sending tokens to a non-exchange wallet like Keplr, the memo field is optional.If you’re sending tokens from Keplr to a CEX (a centralized exchange, like Binance), the memo may be required and will be given by the destination exchange itself.
‍Learn more about the memo field here.
I forgot the memo!
Most exchanges have a page on their site with detailed information on how to recover a transaction with a missing memo. Typically they need proof that the account indeed belongs to you. You can send a screenshot of your transaction from a block explorer if that's what they require. If not, our suggestion is to offer to send a small transaction with the correct memo in the memo field and ask them to map the transactions together.
See the full missing memo guide here.
Why did my transaction fail?
There may be a lot of reasons why your transaction failed. Some common reasons are as follows:
  1. Your transaction fee was set too low, and while it may have been successful, Keplr wasn’t able to verify the status of your transaction. Please make sure to check your address on a block explorer and wait 5-10 minutes before trying another transaction.
  2. You attempted to send/stake a greater amount than your available balance (and/or not taking into account the transaction fee). Make sure that the total transaction + fees is less than your total available balance.
  3. Your coins may be locked up or being staked, therefore not available (or not enough) and therefore you are not able to cover the fees for undelegating and re-delegating. If you think that your case is none of the above, please contact us directly via chat.
I'm getting a 502 bad gateway page. What does that mean?
502 bad gateway page could appear for any number of reasons. Here are some examples from the past:
  • Block height was out of sync
  • Load balancer not catching forwarding
  • A system is rebooting
When you see a bad gateway page, notify a project member through an official channel and give their team some time to look into the issue. If it's a Keplr-related issue, contact us directly via our chatbox.
Why did my available balance decrease even though my transaction failed?
Most standard transactions that fail do so because the fees you select are too low and do not cover the fees required by the chain or the validator that processes it. However, the chain will recognize your transaction and treat the amount you input as a fee even if it is not enough to complete the transaction successfully. We strongly recommend that you check the standard fees in each network to avoid incurring this.
What is the transaction fee?
The transaction fee is a fee that goes to the validators of the network to process your transaction. Each validator sets the minimum fees it accepts between [Low] [Average] and [High]. In some networks where the prevalence of validators only accepts [Average] or [High], such as Secret Network, it is strongly suggested to avoid selecting [Low] as this may cause the operation to fail, and transaction fees are not returned to the user. Depending on network conditions, you may need to increase your transaction fee to process your transaction faster. Keplr/Chainapsis does not profit from the transaction fee. All fees go to the validators that processed the transaction.
I deposited tokens from another wallet to Keplr and the transactions are confirmed in the explorers, but it's not showing up on Keplr.
Due to a steep increase in IBC transactions, there could be delays in UI updates. If the explorers have reported your transactions, then the transactions are on the blockchain and you just need to wait for Keplr to reflect the numbers. It could take some time.
Which validator should I delegate to?
The best validator is subjective and ultimately up to you. However, here are some factors to consider:
  1. The higher the self bonded ratio, higher the validator’s skin-in-the-game. This usually means that the validator has all the reasons to keep a fair attitude and the infrastructure secure.
  2. Consider commission. Commission is something that depends on the validators, but usually it is 0-20%. This represents the payment that the validator asks for its service. Some validators are very active in the community and develop additional tools that support the network: this brings added value but also increases the operational cost of the team behind the validator. A suggestion would be to consider validators that are actively involved in the growth of the network which is a strong sign that they are using the commission to feed back into the network.Note: fees can change over time so we strongly suggest following your validators on their Telegram or Twitter channels to stay up to date on possible changes.
  3. Learn about the validators. You can find more information about them on the Keplr dashboard ([stake] section, click on the [manage] button next to the validator name) or via an explorer like BigDipper, Mintscan, Hubble, Aneka, Secret Nodes and many others.
It is important to remember that if the validator to which you have delegated your tokens is slashed, your tokens will also be slashed.
What are the risks associated with delegating?
There is a possibility of your validator suffering a slash. This happens because of:
1. Downtime, or going offline = 0.01% of the stake will slashed.
2. Double Signing = 5% of the stake will slashed.
We strongly recommend to inform yourself about the reputation of the validator to which you are going to delegate your tokens and to keep it monitored through official channels on Telegram and Twitter.
What does it mean when a validator is jailed?
Validators are jailed for too much downtime or double signing blocks; this will freeze this validator until the validator takes manual action to resolve the issue(s). This is to further incentivize validator uptime and to protect funds from getting further slashed.
What can I do if I've delegated to a jailed validator?
Ultimately, it's up to validator to get themselves unjailed, but in the meantime you can try to redelegate to another validator. We recommend you select [low] fees and then manually raise the gas of the transaction in Keplr Wallet. This might take a couple tries and you'll need to keep increasing the gas until it goes through.
How much staking rewards / APY can I expect by delegating?
It depends on many variables, but can be approximately calculated using a reward calculator like the one offered by Staking Rewards: Cosmos Hub, Kava, Secret Network, Starname, Akash Network, Cyber Euler, IRIS Hub, e-Money, Persistence.
Keep in mind, the staking rate can change as the amount of the asset staked increases or decreases.
How does Keplr wallet return staking data?
Keplr uses the standard SDK API to return staking data. You can learn more about that here: Cosmos Network SDK
How often do rewards get paid out?
Rewards are paid on a per-block basis. They accrue to your pending staking reward which you can claim using the 'Claim Staking Reward' transaction.
How often should I claim my rewards?
There is no correct answer because this depends on too many factors, including how many tokens are in stake, transaction fees in that particular network, etc.
Do claimed rewards go through an unbonding period?
No, the rewards will be sent directly into your available balance.
I forgot to claim my rewards before undelegating/re-delegating and now they're gone.
Staking rewards are automatically claimed when you unbond or redelegate and added to your available balance.
I delegate to multiply validators. Can I claim my rewards at once?
Yes, by pressing [Claim Rewards] on the DashBoard or in the [Stake] section of a particular network it is possible to claim all rewards at once.
How many times can I redelegate? What are some restrictions to redelegations?
You can technically redelegate as many times as you'd like, but its only the first time you re-delegate from a validator to another that there will be no unbonding period. Please note that all the re-delegations after this first one must occur after the length of the unbonding period.
For example, on Cosmos Hub: Redelegate Validator A -> Validator B = instant
Redelegate Validator B -> Validator C = must wait 21 days
Redelegate Validator C -> Validator D = must wait 21 days...
Unlike this, you can undelegate your tokens at any time but before they become available again, they will have to go through the 21-day unbonding period.
I can't redelegate to another validator.
There could be several reasons for this, but the main ones are:
  1. There are not enough tokens in your available balance to cover the transaction fees
  2. You have selected fees that are too low to make the transaction successful in that network
  3. Your tokens are in an unbonding period; you have added new tokens to your starting validator less than 21 days ago
  4. You have already re-delegated your tokens less than the unbonding period duration.
What is the unbonding period and how long does it take?
Unbonding is an on-chain parameterized period of time upon which all the delegators must wait for their tokens to return fully available.

It starts when you remove from the [staking] status your tokens and until the unbonding period has passed, the tokens are locked.

The unbonding period lasts 21 days on Cosmos Hub, ensuring a variety of security measures in the specific network. This number might vary from chain to chain (Osmosis=14, Sentinel=28,...)

Within the unbonding period, you will not be able to do any type of operation with your tokens and you will not receive staking rewards.

You do not need to unbond your token to change the validator: instead, choose the [re-delegation] option available in the [Staking] section of Keplr Dashboard.
Why am I forced to pay higher gas fees to claim and stake my rewards?
Fees are set by the validators. Perhaps with more network traffic, the fees are higher.
Can I merge 2 accounts?
Not quite. You can import multiple accounts into one interface and you can transfer assets over to a single account manually, but there is no direct "merge" feature.
Can I share a Ledger with someone and we stake in separate accounts?
You can only have one mnemonic per Ledger, but you can change the HD derivation path to create different addresses from the same mnemonic. This means that you would share the mnemonic with that other person.
What is the HD Wallet Derivation Path?
The HD wallet derivation path, or hierarchical deterministic wallet derivation path, is a way to derive multiple accounts from the same mnemonic seed. It is based on the BIP44 standard, and allows you to theoretically create millions of addresses from the same mnemonic.
Can I set a custom account derivation path when creating an account?
Yes, please follow the step-by-step tutorial.
I don't know my key path. How do I find it?
At the moment, we don't have the feature to show multiple derivation paths upon import. You can try importing to Cosmostation (the mobile application). When you import the mnemonic into Cosmostation, it will bring up multiple addresses and from there you can try to narrow down the correct one.
How do I manually update my Keplr extension?
In most cases, Chrome automatically updates your browser extensions. However, if your Keplr extension is not automatically upgrading, please follow the instructions below:
1. Go to chrome://extensions
2. Turn on 'Developer mode' (Top right corner)
3. Click on 'Update'
Is Keplr the same thing for Cosmos as Metamask is for Ethereum? Can I store any token that is part of the Cosmos Network on Keplr?
Short answer is no. This is not possible because in the Cosmos Network there is no standard that unites all chains. It is therefore possible to store only supported tokens on Keplr. However, chains can use the experimental 'Suggest Chain' feature to connect their own web interface to Keplr and request signing from Keplr.
Do the blockchains that are part of the Cosmos Network, developed with Cosmos-SDK, have a token standard like Ethereum has (ERC-20)?
No, since all the chains that are part of the Cosmos Network are independent of each other, there is no shared standard as of yet. However, chains can adopt an internal standard within their own ecosystem, as Secret Network did with the SNIP20 token standard.
We will never contact you asking for your seed/mnemonic phrase. Beware of scammers.
What is the mnemonic/seed phrase and why is it so important?
Mnemonic phrase, mnemonic seed, or seed phrase are defined as a secret group of words that represent a wallet and, when used in sequence, they allow access to the cryptocurrencies stored within. When creating a new account on Keplr (unless you are using Keplr+Ledger), a mnemonic phrase will be created.
Note: If you created a Keplr account using Google Login, the mnemonic will not be shown. As long as you log in from the same Google account, the same account will be opened. However, you may view your private key if you'd like to still manage your own private key.
This set of words is the only way you have to recover access to your wallet in case for any reason you lose access to the device where you installed Keplr or forget your password. There is no other way to recover an account than by using the mnemonic phrase, so remember to write it down on paper and store it in a safe place.
💡 Some tips to keep your mnemonic safe:
1. Download your extension here.
2. DO NOT share your seed phrase with anyone.
3. DO NOT share screenshots of the seed phrase.
4. Before linking Keplr with an external site, always pay attention that the webpage is the original webpage operated by a reputable source. Verify that the details of the transaction you're signing matches the transaction that was shown on the webpage.
How does Keplr store my private key?
We don’t store your private key/mnemonic seed for you. You store your own private key which is encrypted with your Keplr password locally within your device. As for Ledger hardware wallets, your private key is stored locally within the hardware wallet. Keplr sends over the unsigned transaction to Ledger, which the Ledger signs after the user verifies the transaction details, and Keplr receives the signed transaction. As for Google logins, we use Torus which securely generates a private key using DKG technology. That private key is encrypted and stored locally on your device.
Note: Torus generates a hex-formatted private key for the account, rather than a 12/24 word mnemonic.
Does each supported blockchain/network have its own unique mnemonic seed phrase?
No, Keplr uses a single mnemonic/seed phrase to generate addresses for all supported networks. Find out how to export the mnemonic following the Step-by-Step Tutorial made available on the Chainapsis Blog, section
Can I import the same mnemonic/seed phrase to many different wallets?
Yes, but this would greatly increase the risks associated with mnemonic phrase exposure so it is recommended that this option be used carefully.
Can I import multiple mnemonics to Keplr?
Yes, this is possible. Here is a tutorial to do this from within your Keplr wallet.
I can't remember my Keplr password, how can I reset it?
Uninstall and then re-install Keplr Browser extension.
• Standard Procedure: Choose the option [Import Existing Account] to have access to your account via Mnemonic/ Seed Phrase and then choose a new password for your Keplr Wallet.
• Ledger Nano Hardware wallets: [Choose Import Ledger] and choose a new password
• Sign in with Google: [Sign in with Google] and then choose the account that you previously used to create your account on Keplr.
I can't find my private key anywhere - how do I view it?
There are legacy Keplr accounts made in 2020 that were created before the private key / mnemonic feature was introduced - if you have one of those accounts, then unfortunately there's no way to see it. For everyone else, click on the [Account icon] -> then the [three dots] next to the account you wish to view -> [View Mnemonic Seed] -> enter password.
I'm locked out of my Apple account because I don't have a password - what do I do?
First, uninstall Keplr completely, and when you reinstall, create a new account via mnemonic seed phrase. You will be prompted to create a password here. Then, add your Apple account and you will be able to use the same password across accounts.
Can I view the fiat value of my tokens in other currencies?
Yes. In your Keplr Extension click on the top left menu > [Settings] > [Currency] > and select the currency you want to display as the unit of measure.
What languages are supported by Keplr?
At this time, English and Korean (한국어) are supported.
How do I know when there are governance proposals in the voting period?
You can periodically check the Governance sections on Keplr Dashboard
How do I vote on a Governance proposal?
Next to an active proposal within Keplr Dashboard, click on "Vote," select your decision and then click on "Confirm." Keplr wallet will request you pay for the processing fee and then click "Approve."
Can my validator's vote override mine?
It is possible, but it depends on voting power (percentage calculated on the basis of the tokens you've staked). You can also overwrite the vote of your validator in proportion to your voting power.
I changed my mind - can I change my vote?
You can change your vote at any time as long as the proposal is in voting period.
How do I know when there are governance proposals in the voting period?
You can periodically check the Governance sections on Keplr Dashboard
How do I vote on a Governance proposal?
Next to an active proposal within Keplr Dashboard, click on "Vote," select your decision and then click on "Confirm." Keplr wallet will request you pay for the processing fee and then click "Approve."
Can my validator's vote override mine?
It is possible, but it depends on voting power (percentage calculated on the basis of the tokens you've staked). You can also overwrite the vote of your validator in proportion to your voting power.
How to do IBC transfers from my wallet?
You can now toggle access to IBC transfers by going to your Keplr wallet menu, clicking on 'Settings,' and then toggling on the feature like so:
IBC transfers
Can I perform Interchain transactions to addresses not linked to a Keplr wallet?
Yes, but the receiver will be able to see/manage the tokens only by importing his/her account into Keplr.
Can I perform Interchain Transfers to Centralized Exchanges?
No, if you perform IBCs transfer with a Centralized Exchange address as the destination, your funds will be lost.
Are the Channel IDs the same for every chain?
No, every chain has its own channel (or even multiple channels per chain).
How do I know which channel to use?
We have a guide for that here.
When will other mainnet chains allow IBC Transfers?
Stay updated on your favorite projects by following their community platforms and getting to know their community managers.
How long does a transfer take to complete?
It depends on the current status of the network and relayer. It should not exceed 1 minute, but during times of high congestion, it may take much longer.
How can I know that the transfer was successful?
You can check the status of the operation via block explorer that supports IBC Transfers, such as Mintscan
Mintscan
My IBC transaction is successful - but it's not showing up on the other end!
Each chain has its own IBC channel connected by relayers. Hopefully your chain's team is managing their relayers well, but sometimes there can be some delays. You may need to reach out to that chain's tech team and request that they fire up the relayer connected to the channel you used to send the assets.
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